Refund policy

30-day squish guarantee 🧸 If your plush arrives damaged, or it's simply not the one for you, contact us within 30 days of delivery for a replacement or a full refund — your choice.

To start a return, email pillowsquish@ds3-ecom.com with your order number. Items should be returned in their original condition. Once we receive your return, we'll process your refund to the original payment method within 5–10 business days.

Questions? Email pillowsquish@ds3-ecom.com — we reply within 1–2 business days.